DIFFRENTLY PRIVACY POLICY
Transparency and honesty are a huge part of our mission here at Differently. We care about your privacy. No matter if you are a social worker providing services on our platform, a customer of our platform, or a visitor to our website, we want you to know how we collect, use and share your data.
Introductions and Definitions
This privacy policy describes our privacy practices relevant to the Site, Services and Platform and the impact these practices have on Site Visitors, Social Workers, Users and User Organizations. Each term is defined below. Let’s start with a brief overview of what we do, how and where we might be collecting data and then define some relevant terms.
Diffrntly is the first platform to serve as your on-ramp to mental health and human wellness, utilizing social workers to provide information and support for individuals dealing with a variety of life’s issues (the “Services”) which are booked through our website (the “Platform”). It is our mission to help the people using our platform (the “Users”) on the right path to mental and physical wellness by introducing them to Differently advisors (the “Social Workers”).
We collect, use and share data differently for Users and Social Workers, although they might sometimes be one and the same. We also collect data from Social Workers who typically contract with us to provide services to Users via the Platform and from visitors (“Visitors”) to our website www.diffrently.com and its subdomains (the “Site”).
Should you apply for a job with Diffrently you will be known as an “Applicant”. To the extent data is associated with an identified or identifiable natural person and is protected as personal information (or substantially equivalent terms) under applicable data protection laws, we will refer to this as “Personal Data”. Please understand that certain local laws may refer to personal information rather than Personal Data and in the context of this Policy, Diffrently intends these terms to be interchangeable.
2. Data We Collect
Data From Our Website
If you are a visitor to our public website, Diffrently.com and its subdomains, we and trusted third parties acting on our behalf will collect certain information. We use cookies and similar technologies (e.g., web beacons, pixels and ad tags) to collect data (e.g., device IDs) from our public Site to recognize you and your device(s) on, off and across different services and devices where you have engaged with our Site. We also allow third parties to use cookies as the Cookie Policy describes, including to assist in our marketing and advertising campaigns.
We may also collect (or rely on others who collect) data about your device where you have not engaged with our Site (e.g., ad ID, IP address, operating system and browser data) so we can provide our Visitors with a better user experience. You can opt out from our use of data from cookies and similar technologies that track your behavior on the sites of others for ad targeting and other ad-related purposes. Please review the Cookie Policy for all relevant details.
Data From Applicants
We collect information if you apply for a job (“Applicant”) with Diffrently. We will need to collect certain personal information from you in order to process your application, such as your name, email address, phone number, location, and work history. This information is used to evaluate your experience and communicate with you. Diffrently does work with several third party vendors to assist in the application process and where those systems will have access to your personal information Diffrently will provide the appropriate disclosures. If any of these systems will require highly sensitive personal information or request session recordings, you will be notified at that time.
If you are an Applicant based in California, please review the Applicant Privacy Notice which includes information about: what personal information we collect; how we collect, use and disclose that information and the legal grounds for us doing this; and your rights in respect of your personal information.
Data From Social Workers
If you are a Social Worker, we collect data when you submit an inquiry to provide social work services for us, when you use the Platform, when you request technical support, and when you otherwise initiate communication with us. We never require Social Workers to provide us any sensitive Personal Data (e.g. financial data), although we may request demographic or other personal data from Social Workers when we are testing a new tool or feature, staffing a specific program for customers, or conducting research studies.
The type of demographic or personal data we may request may include gender, race, ethnicity, specialized skills, or for federal programs, your citizenship. When asking for demographic data, Diffrentlly does so because we believe it will improve the services for our Users and Social Workers; however, providing such personal information shall remain optional.
3. How we use your data
3.1 Differently is always working on improving our services and site and will use your data to drive these insights and analytics to serve you, our Users. The primary manner in which we use all data is to provide the Services and help us improve the Site, the Platform, and the quality of our Services, and this extends to Personal Data. As described in Section 2, we request sensitive Personal Data only under very limited circumstances, providing it is always voluntary, and you may revoke permission at any time.
3.2 Communicate With Users and Social Workers
We require certain Personal Data from both User and Coaches for routine communication with each and to facilitate the relationship between them.
3.3 Market To You As further described in the Cookie Policy and in Section 2.4 and 2.5 above, we collect certain data from Site Visitors for marketing and advertising purposes. Site Visitors may also need to provide data to schedule a demo or interact with a bot on the Site to get what information you need from us more efficiently. We may also use this information to communicate with You or potentially your User Organization about product, services, offers, promotions, rewards, and events offered by Diffrently or others; provide news and information we think will be of interest to You or your User Organization; and deliver and measure advertisements on other media and third party websites. You have control over what information is collected and used, per our Cookie Policy.
3.4 Provide Customer Support You may provide data via the Site or Platform that we use to provide a better customer support experience to you. For instance, if you were to email support@diffrently.net our team would request specific information for verification purposes and as necessary to address your concerns.
4.0 How we share data with Third Parties
AS REFERENCED ABOVE, DIFFRENTLY DOES NOT SELL YOUR PERSONAL DATA. We share certain Personal Data about Users with Social Workers (and vice versa) such as contact information and responses to surveys to facilitate the ability for Social Workers to provide services to Users
If you are a Visitor to our public site or an individual User of Diffrently, we may share data about your interactions with the Site and the Services (such as whether you purchased a session) with our marketing and advertising service partners to help us create and administer campaigns, target and deliver relevant advertisements on third-party websites, and measure and optimize their effectiveness.
To opt-out of sharing your data for these purposes, please opt out via the provided links or manage within your cookie preferences. If you are a Visitor, Social Worker, User or User Organization, we may also share data about you as follows:
With vendors, consultants, and other service providers (including Coaches) who need access to such data to carry out work on our behalf, on a need-to-know basis
In response to a request for data if we believe disclosure is in accordance with any legitimate law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation
If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, to protect the rights, property, and safety of others
In connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company
With your consent or at your direction, including if we notify you through the Site, Services or Platform that certain data you provide will be shared in a particular manner and you choose to provide this data.
If you have any questions at all around any aspect of Diffrently, please feel free to email us at support@diffrently.net.
Effective: May 1, 2024.